Introducing Otis ONE™
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Personalize your service experience
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Fact Sheet
Access Data via API
Passenger Experience
Emergency Communications
Predictive Maintenance
Custom Notifications
Customer Portal
IoT Smart Data by Otis ONE™
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Print summary
Easy to install
IoT smart data by Otis ONE™
Remote intervention by Otis Elite™ service
Connectivity by Otis
Personalized communication
Passenger experience
Passenger reassurance
Summary
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Much more than an in-car screen
Say Hello to eView™
API: Access Data
Emergency communications
Predictive maintenance
IoT smart data by OtisOne™
A personalized smarter service enhanced by eView™ in-car screen
TRANSPARENT INFORMATION With personalized tools to deliver clear communication and greater visibility PROACTIVE COMMUNICATION Through data-enabled teams and real-time maintenance to improve response time and increase uptime PREDICTIVE INSIGHTS To help avoid unplanned shutdowns EMERGENCY COMMUNICATION With instant live communication with OTISLINE® operator in case of an entrapment PASSENGER EXPERIENCE eView™ infotainment for enjoyable rides
Customer portal
Campus view
Custom notifications
Dashboards & reports
Capital planning
API
You can present Otis performance clearly to your manager.
Your system is set-up to receive the data you need from the Otis Developer Portal.
You need to incorporate Otis data into your building management system.
You regularly report the supplier performance to your manager.
ACCESS DATA STORED IN THE OTIS CLOUD Otis API platform sends elevator performance data directly into your own system. Use Otis data directly tailored to your needs. Easy set-up: your IT department will have access to an extensive software documentation and API specifications with sample code for rapid application prototyping and deployment.
(Application Programming Interface)
You receive personalized advice according to your preferences to prolong your investment for the future.
Otis combines Otis ONE intelligence and human expertise.
Otis analyzes data in the cloud to anticipate issues based on usage patterns.
Otis ONE™ collects data at every journey of your elevator.
MAKE THE MOST OF YOUR INVESTMENT Predictive insights combined with Otis expertise allow you to plan ahead for specificinvestments through leveraged data like manufacture, age, environment, usage and door health scores. Recommendations are specifically fine-tuned for your system.
Capital Planning
You avoided a shutdown, improved the elevator health score and delighted passengers.
The mechanics completes the maintenance checklist based on the prediction.
Otis collects and analyzes data in the cloud to anticipate issues.
You need the elevator to be available at all times.
IMPROVE YOUR ELEVATOR’S OVERALL UPTIME Predictive algorithms indicate when elevator component health degrades below certainthresholds so mechanics can perform repairs before the elevator shuts down.
Set-up your preferences to choose the reports frequency and types to receive them per email.
Immediately check or download your health and service reports.
Log in to your Customer Portal.
INFORMATION AT YOUR FINGERTIPS
Dashboards & Reports
Enter the Otis ONE world.
Set-up your preferences.
Subscribe to Otis ONE™.
PERSONALIZED ONE STOP SHOP FOR A GREATER EXPERIENCE Enter the new Otis ONE world and experience services you need at your fingertips:Campus View, custom notifications, HeyOtis, health reports and online service requests.
The elevator is fixed, and you receive a back-to-service real-time notification via email or text.
The mechanic arrives on site with the right spare parts to fix the elevator.
You don’t have to worry because the app notifies the mechanic, and they’re on the way.
When the elevator shut down, you receive a real-time shutdown notification via email or text before the passenger notices.
RECEIVE REAL-TIME NOTIFICATIONS You receive real-time notifications – via email or text message – in the event of an issue. And our mechanics receive automatic alerts so they arrive on site with accurate fault information and parts.
Easy access to accurate information 24/7.
View graphical performance and health data information and monitor the status of all your elevators.
Otis grants you access to a single view of your entire portfolio with real-time updates.
You manage a large elevator portfolio across a region.
MANAGE EVERY UNIT OF YOUR PORTFOLIO IN A SINGLE VIEW With Campus View, see in a glimpse the real-time performance and health status of each unit in your portfolio.
Campus View
ACCESS DATA STORED IN THE OTIS CLOUD
Otis API platform sends elevator performance data directly into your own system. Use Otis data directly tailored to your needs. Easy set-up: your IT department will have access to an extensive software documentation and API specifications with sample code for rapid application prototyping and deployment.
MAKE THE MOST OF YOUR INVESTMENT Predictive insights combined with Otis expertise allow you to plan ahead for specificinvestments through leveraged data like manufacture, age, environment, usage anddoor health scores. Recommendations are specifically fine-tuned for your system.
MAKE THE MOST OF YOUR INVESTMENT
Predictive insights combined with Otis expertise allow you to plan ahead for specific investments through leveraged data like manufacture, age, environment, usage and door health scores. Recommendations are specifically fine-tuned for your system.
Predictive algorithms indicate when elevator component health degrades below certainthresholds so mechanics can perform repairs before the elevator shuts down.
IMPROVE YOUR ELEVATOR’S OVERALL UPTIME
PERSONALIZED ONE STOP SHOP FOR A GREATER EXPERIENCE
Enter the new Otis ONE world and experience services you need at your fingertips: Campus View, custom notifications, HeyOtis, health reports and online service requests.
When the elevator shuts down, you receive a real-time notification via email or text before the passenger notices.
You receive real-time notifications – via email or text message – in the event of an issue. And our mechanics receive automatic alerts so they arrive on site with accurate fault information and parts.
MANAGE EVERY UNIT OF YOUR PORTFOLIO IN A SINGLE VIEW
With Campus View, see in a glimpse the real-time performance and health status of each unit in your portfolio.
TRANSPARENT INFORMATION With personalized tools to deliver clear communication and greater visibility PROACTIVE COMMUNICATION Through data-enabled teams and real-time maintenance to improve response time and increase uptime PREDICTIVE INSIGHTS To help avoid unplanned shutdowns
A personalized smarter service
IoT and our digital ecosystem are powering our Otis Signature Service™ promise
Entertain your passengers with an enjoyable and peaceful journey
Personalize one stop shop for a greater experience
Basic information display
All compliant information is displayed, including: the date, time and no smoking sign.
Floor levels are shown on screen.
News, local weather & sports display
Rides are enjoyable with infotainment on screen.
Let them know where they are and where they’re going
Keep them in-the-know about building life
Car direction, location & destination
News, local weather and sports display
Call the elevator and stay tuned!
Dashboards
Health reports
Performance information
Make the best of your portal
View work orders and real-time operating status including car position and operation
INFORMATION AT YOUR FINGERPRINTS
View multiple elevators and buildings across your portfolio.
MANAGE EVERY UNIT YOUR PORTFOLIO IN A SINGLE VIEW
Monthly unit health status reports available for download including detailed service history, 30 days uptime, performance and usage data.
HEALTH REPORTS
View usage and performance data including daily runs and door cycles.
PERFORMANCE INFORMATION
Important questions deserve quick answers, and we’ve made instant access a priority. Our exclusive customer portal is updated in real-time so you can track service delivery, view equipment data and communicate with your extended service team on demand.
Enter the new Otis ONE world and experience services you need at your fingertips: , Otis ONE™ real-time IoT Service, custom notifications, health reports and online service requests.
Overview
Information on demand
Personalized one stop shop for a greater experience
View work orders and real-time operating status including car position and operation.
DASHBOARDS
Promote your own brand
Receive real-time notifications
Customize the experience
Pick the layouts, pictures and background displayed on screen.
Choose the frequency of the news feed when it’s convenient for you.
Post building news for passengers, and define the stream with the playlist and time screen functionality.
Manage content through your customer portal from any device.
Predicitve Maintenance
Keep in touch with passengers through customized communications Promote your own brand
Keep in touch with passengers through customized communications
Log in your portal and make your elevator unique to you
When the elevator shuts down, you receive a real-time notification via email or text.
You are notified of unexpected shutdowns in real-time thanks to 24/7 active monitoring. You select when and how you’d like to receive notifications: email or text message, you choose. Service requests are closed sooner with automatic alerts that provide mechanics accurate fault information and the parts needed before they arrive at your building.
Say goodbye to cost and management of your current phone line
A single phone line is used for emergency calls and data transfers.
A 3G/4G module or voice-over internet protocol takes care of the analog line.
Improve your elevator overall uptime
Don’t worry about contracting for your elevator phone connection
Click to transfer your phone line to Otis
A potential shutdown is avoided reducing building disruptions
Mechanics are informed of potential issues and perform maintenance based on data insights
Otis collects and analyzes elevator performance data in the cloud to anticipate issues.
Predictive algorithms detect anomalies and potential issues based on elevator performance data and inform our service teams so mechanics can perform repairs before the elevator shuts down.
IMPROVE YOUR ELEVATOR OVERALL UPTIME
Otis ONE actionable insights help reduce unplanned shutdowns and prolong equipment life. The continuous monitoring of elevator performance drives preemptive service and potential issues are addressed during preventive maintenance visits.
Advanced Elevator Monitoring
Feel reassured in an emergency
When trapped in the elevator, passengers get instant eye contact with OtisLine operators.
eView delivers an enjoyable passenger experience.
Code compliance
eView™
Otis uses VoIP to ensure a quality connection to our operators.
Passengers instantly connect with OTISLINE if they’re trapped in the elevator.
Passengers feel reassured by Otis support during the entrapment and the emergency process.
Connect with OtisLine in an instant
Digital voice-over internet protocol
Passengers feel reassured by Otis support during the entrapment.
Passengers instantly connect with OtisLine if they’re trapped in the elevator.
Direct live video link with OtisLine
Trapped in the elevator? Press the alarm
Passengers feel reassured in case of an entrapment with a direct connection to an OTISLINE® operator via voice, video and text communications. The operator can check on the passenger through a live video feed from inside the car. Flexible and free from analog phone lines, Otis offers a comprehensive emergency communication system compliant with current elevator safety codes.
COMPLIANCE
eView offers an enjoyable ride with a great passenger experience.
Passengers communicate with OTISLINE® via voice, video, and text in case of an entrapment.
Elevator position helps them prepare for their arrival.
Passengers enjoy the ride with customized infotainment.
MAKE YOUR ELEVATORS UNIQUE TO YOU
With eView you keep your tenants entertained with information like news, weather sports, and your own custom content.
Otis ONE emergency communication system meets IBC 3001.2-2018 and ASME A17.1-2019 codes for emergency elevator communication systems for the deaf, hard of hearing and speech impaired
Otis ONE emergency communication system meets IBC 3001.2-2018 and ASME A17.1-2019 codes for emergency elevator communication systems for the deaf, hard of hearing and speech impaired.
Car direction, location and destination
If an entrapment occurs, voice, video and text communication with an OTISLINE operator is enabled.
During normal operation elevator position, direction, and infotainment are shown.
With eView™, you keep your tenants entertained with information like news, local weather, sports and a touch of customized visuals and messages. With car position, location and direction you let the passengers know where they are and where they're going. Keep tenants informed of building activities with personalized messages and custom content.
Application Programming Interface
Access data stored in the Otis Cloud
IMPROVE YOUR ELEVATOR VERALL UPTIME
Otis Developer Portal sends elevator performance data directly into your own system. You use data directly tailored to your needs. The set up is easy: your IT department will have access to an extensive software documentation and API specifications with sample code for rapid application prototyping and deployment.
https://developers.otis.com/
Contact Otis to see which eView™ package is compatible with your elevator
Screen compatible with all elevators
10.1’’ LCD Diagonal screen
Glare Hard Coating (3H)
Flat or flush installation
HD Screen 1280x800 RGB Pixel Format
Quick installation (3 hours max.)
Enhanced car aesthetics
MONTHLY HEALTH STATUS REPORTS AVAILABLE FOR DOWNLOAD DETAIL SERVICE HISTORY
