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Transparent information Proactive communication Predictive insights
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Click on the tabs to discover the different functionalities.
NAVIGATE THE PORTAL FROM HOME
Log in
Service Activities
Service Request
My Otis ONE™
Reports
My Otis contacts
Profile settings
Follow your service request
Place a service request
Regular connection
First time connection
Table view
Facility view
Elevator view
Map view
Create your personalized report
Download your last report
Filter your search
Discover the service activities
Click here to navigate from any page of the portal.
Hover over for functionality description.
Click to discover more.
Click here to log out from any page of the portal.
First Time Connection
Regular Connection
Click to discover each functionality.
LOG IN YOUR PORTAL
FIRST TIME CONNECTION
Complete the form (if you're already in eService use the same email address), then click "Continue".
If you are not already approved in eService, choose which ContractID or BuildingID you want your account to be associated with, as this links the correct units (contract) to your account and then enter the information. Then click "Continue".
Building view
Dowload your last report
Consult the heat map
Discover the services activities
Choose a security question and answer it. Click "Send Request".
Click on "Sign Up" to start your registration.
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REGULAR CONNECTION
To log in to your Customer Portal enter your email address and your password.
Click on "Request Access" to create an account. This portal works with all browsers except Explorer11
SERVICE REQUEST
PLACE A SERVICE REQUEST
Click on this icon to report any issue. You can do this from any page in the Customer Portal.
Ensure your point of contact is correct.
As you fill out the request form, include the location of the incident – by selecting the building, unit and floor.
After completing and submitting the request form successfully, you’re all done.
When describing the incident, be sure to describe any additional details in the text field box. For example: indicate if you need the mechanic to find the building manager upon arrival.
FOLLOW YOUR SERVICE REQUEST
On the homepage, you can see that your service request is filled with the 4 latest service requests or events, the most recent at the top.
Click on "Service and Events" to access your service request history.
SERVICE ACTIVITIES
DISCOVER THE SERVICE ACTIVITIES
On the left tab, click service requests. Here, you can see all current requests on display.
If you click on an intervention, you can see all the resolution details.
FILTER YOUR SEARCH
You can filter your search by clicking on the category you are interested in: Emergency, Non-Emergency, Maintenance, Repair, Unit Shutdown.
You can filter your search by status: open or closed.
You can filter your search by duration: from last month to past 12 months.
You can filter your search by contract, building or unit.
You can download the report in CSV format.
See in a glimpse the real-time performance and health status of each unit in your portfolio. Click to discover each view.
MY ELEVATORS WITH OTIS ONE™
Manage every unit of your portfolio in a single view.
MAP VIEW
Contact your sales rep by email or SMS or call OtisLine if needed. We are always here to help you or answer your questions.
An average value of the uptime ("Healthy" status) for units in all the buildings in the last 90 days period.
Average on site arrival time after service request is placed.
Average issue resolution time after mechanics arrived.
"Disconnected" refers to an elevator where an IoT connectivity issue was detected but it may still be functional.
"Service Request" refers to an elevator in need of an intervention. Otis will be servicing this unit soon due to open service request.
"Under Observation" : units where an issue has been identified and which are being closely monitored by Otis.
"Out of Service" refers to an elevator which is not available for use.
"Healthy" refers to an elevator running in normal operation mode with no sevice request.
These are the service requests which have been made (the ones automatically sent by Otis or the ones you requested.)
Otis expert reviewed this unit in their expert tool and no issue was identified. It avoids unnecessary invoiced mechanics dispatch.
Otis expert reviewed the unit remotely, our mechanic received an automatic alert about fault information and parts needed before they arrive, so service requests are closed sooner.
With 24/7 active monitoring, we detected a problem and we proactively alert you and dispatch a mechanic. You dont' have to worry about it.
Click on this icon to switch to Table View.
TABLE VIEW
Estimated availability of the elevator in 30 days calculated as such: total number of hours included in 30 days - number of hours of unavailability in the 30 last days/ total number of hours in 30 days.
Click on this icon to switch to Map View.
FACILITY VIEW
Click on a building then click on the elevator you want.
ELEVATOR VIEW
Shows performance and usage data such as number of runs and door cycles. Number of runs: number of elevator rides Door cycles: number of opening and closing door behaviors.
Continuous monitoring of your equipment.
Real time elevator position.
Click here to download the unit health report.
Number of scheduled visits completed for the unit displayed on screen
Customer service requests that are closed for the unit displayed on the screen.
REPORTS
Create your personalized dashboards
Download your last monthly report
Click to discover
Consult your elevator health reports
CREATE YOUR PERSONALIZED DASHBOARDS
Create your personalized report.
You can subscribe or unscribe to the reports reception by email.
Download your last Otis report.
Click on the arrow to choose contract, building or unit level.
You can download here the PDF and CSV format.
Click on the arrow to choose time period.
Click on this icon to choose the graph type you want
Dashboard overview
Click on "dashboard" to access them
DOWNLOAD YOUR LAST MONTHLY REPORT
You can download here the PDF format. We keep up to 24 months of archive.
Click on "Monthly Reports" to access them.
CONSULT YOUR ELEVATOR HEALTH REPORTS
By scrolling down you access: 30 days uptime, performance datas, unit usage trend, recent event, closed service activities and service request trend
Select the unit you want to consult.
Click on this arrow to adjust to page width.
Download the health report from the elevator view in your Campus View
Click on "health reports" to access them
MY OTIS CONTACTS
Contact your sales rep by email or SMS or call OtisLine if needed (clickable links.)
PROFILE SETTINGS
Modify your personal information.
Click on this icon to go to your profile settings.
Change your password and security question.
Add a collegue to share your elevator portfolio with.
Choose the backgroud theme that suits you most.
Choose the way you want to be notified and for which building, contract and elevator.
Choose the way you want to receive your report and for which building, contract and elevator.
You're all set with the tutorial !
Let's go to your Customer Portal
