Make the best out of your Customer Portal !
Click on the tabs to discover
the different functionalities.
My Campus View
My Otis contacts
Follow your service request
Place a service request
First time connection
Create your personalized report
Download your last report
Consult the heat map
Filter your search
Discover the service activities
Click here to navigate from any page of the portal.
Hover over for functionality description.
Click to discover more.
Click here to log out
from any page of the portal.
First Time Connection
Click to discover each functionality.
LOG IN YOUR PORTAL
FIRST TIME CONNECTION
Complete the form (if you're already in eService use the same email address), then click "Continue".
If you are not already approved in eService, choose which ContractID or BuildingID you want your account to be associated with, as this links the correct units (contract) to your account and then enter the information.
Then click "Continue".
Dowload your last report
Discover the services activities
Choose a security question and answer it.
Click "Send Request".
Click on "Sign Up" to start your registration.
Hover over the arrows !
To log in to your Customer Portal enter your email address and your password.
Click on "Request Access" to create an account.
This portal works with all browsers except Explorer11
PLACE A SERVICE REQUEST
Click on this icon to report any issue.
You can do this from any page in the Customer Portal.
Ensure your point of contact is correct.
As you fill out the request form, include the location of the incident – by selecting the building, unit and floor.
After completing and submitting the request form successfully, you’re all done.
When describing the incident, be sure to describe any additional details in the text field box.
For example: indicate if you need the mechanic to find the building manager upon arrival.
FOLLOW YOUR SERVICE REQUEST
On the homepage, you can see that your service request is filled with the 4 latest service requests or events, the most recent at the top.
Click on "Service and Events" to access your service request history.
On the left tab, click service requests.
Here, you can see all current requests on display.
If you click on an intervention, you can see all the resolution details.
FILTER YOUR SEARCH
You can filter your search by clicking on the category you are interested in: Emergency,
Non-Emergency, Maintenance, Repair, Unit Shutdown.
You can filter your search by
status: open or closed.
You can filter your search by
duration: from last month to past 12 months.
You can filter your search by
contract, building or unit.
You can download the report in CSV format.
With Campus View, see in a glimpse
the real-time performance
and health status
of each unit in your portfolio.
Click to discover each view.
MY ELEVATORS ON CAMPUS VIEW
Manage every unit of your portfolio
in a single view.
Contact your sales rep by email or SMS or call OtisLine if needed.
We are always here to help you or answer your questions.
An average value of the 30 day uptime for units in all the buildings.
Some units may experience loss of connectivity due to poor cellular coverage or powering off.
This time is not factored into the uptime score.
Average on site arrival time after service request is placed.
Average issue resolution time after mechanics arrived.
"Disconnected" refers to an elevator where an IoT connectivity issue was detected but it may still be functional.
"Service Request" refers to an elevator in need of an intervention. Otis will be servicing this unit soon due to open service request.
"Under Observation" : units where an issue has been identified and which are being closely monitored by Otis.
"Out of Service" refers to an elevator which is not available
"Healthy" refers to an elevator running in normal operation mode with no sevice request.
These are the service requests which have been made
(the ones automatically sent by Otis or the ones you requested.)
Otis expert reviewed this unit in their expert tool and no issue was identified. It avoids unnecessary invoiced mechanics dispatch.
Otis expert reviewed the unit remotely,
our mechanic received an automatic alert about fault information and parts needed before they arrive, so service requests are closed sooner.
With 24/7 active monitoring, we detected a problem and we proactively alert you and dispatch a mechanic.
You dont' have to worry about it.
Click on this icon to switch to Table View.
Estimated availability of the elevator in 30 days calculated as such:
total number of hours included in 30 days - number of hours of unavailability in the 30 last days/ total number of hours in 30 days.
Click on this icon to switch to Map View.
Click on a building then click on the elevator you want.
Shows performance and usage data such as number of runs and door cycles.
Number of runs: number of elevator rides
Door cycles: number of opening and closing door behaviors.
Continuous monitoring of your equipment.
Real time elevator position.
Elevator availability the last 30 days.
Click here to download the unit health report.
Number of scheduled visits completed for the unit displayed on screen
Customer service requests that are closed for the unit displayed on the screen.
Create your personalized dashboards
Download your last monthly report
Consult your heat map
Consult your elevator health reports
CONSULT YOUR HEAT MAP
Create your personalized report.
You can subscribe or unscribe to the reports reception by email.
Download your last Otis report.
You can download here the PDF and CSV format.
Click on the arrow to choose building or unit level.
The heatmap aims at providing an overview of your portfolio highlighting the most critical units by month.
An emergency can be a trapped passenger or a shut down elevator at peak how hour.
Heat map overview
Click on "heat map" to access it
CREATE YOUR PERSONALIZED DASHBOARDS
Click on the arrow to choose contract, building or unit level.
Click on the arrow to choose time period.
Click on this arrow to adjust the size of the individual charts
Click on "dashboard" to access them
DOWNLOAD YOUR LAST MONTHLY REPORT
You can download here the PDF format.
We keep up to 24 months of archive.
Click on "Monthly Reports" to access them.
CONSULT YOUR ELEVATOR HEALTH REPORTS
By scrolling down you access:
30 days uptime, performance datas, unit usage trend, recent event, closed service activities and service request trend
Select the unit you want to consult.
Click on this arrow to adjust to page width.
Download the health report from the elevator view in your Campus View
Click on "health reports" to access them
Contact your sales rep by email or SMS
or call OtisLine if needed (clickable links.)
Modify your personal information.
Click on this icon to go to your profile settings.
Change your password and security question.
Add a collegue to share your elevator portfolio with.
Choose the backgroud theme that suits you most.
Choose the way you want to be notified and for which building, contract and elevator.
Choose the way you want to receive your report and for which building, contract and elevator.
You're all set
with the tutorial !
Let's go to your Customer Portal